📢 QQPKHub System Issue Notice

System Notice · UTC+8

On the morning of October 2 (UTC+8), an issue occurred during a QQPKHub system optimization, causing some images and video materials in forum posts to be lost.

Following emergency repairs by our technical team, all related platform functions have now returned to normal.

We sincerely apologize for the inconvenience caused. Please refer to the following handling procedures for affected event rewards and check your submission status accordingly.

✅ If the event post already shows “Reward Distributed”
This means your reward has already been processed, and you do not need to resubmit any materials.

⚠️ If the event post does not show “Reward Distributed” and your previously submitted images or videos are no longer visible

You will need to resubmit the required review materials according to the original event requirements.

You do not need to join or play the tournament again.
Simply resubmit the materials originally required by the event, such as your forum post content, tournament screenshots, post screenshots, or other required proof.

Different T Coin events require us to review each user’s post content, tournament results, tournament screenshots, and the specific event rules to determine reward eligibility and the correct reward amount.

Because some of these materials were lost, we are unable to accurately reconstruct the review basis for every submission. Therefore, we cannot process or compensate all affected T Coin rewards automatically.

To ensure that rewards are issued accurately, affected users are asked to resubmit the relevant review materials.

For points-based event submissions that were already submitted but had not yet been reviewed before the system issue occurred, QQPKHub will process them centrally.

Users do not need to resubmit.

If an event has multiple points reward tiers and the lost materials make it impossible to determine which tier originally applied, the highest points reward tier for that event will be awarded.

✅ Event post shows “Reward Distributed” → No resubmission required

⚠️ Event post does not show “Reward Distributed” and your submitted materials are no longer visible → Resubmit the required review materials only; you do not need to replay the tournament

⭐ Points-based event already submitted but still pending review → No resubmission required; our team will process it centrally

If you have any questions about your event submission status, reward distribution, or how to resubmit your materials, please go to:

Home → Tap the “Chat” icon → Group Chat → Discover More Public Groups → Customer Service

Our customer service team will assist you with confirmation.

We once again sincerely apologize for the inconvenience caused by this system issue.

Thank you for your continued support, understanding, and patience with QQPKHub.
We will continue improving system stability and do our best to prevent similar issues from happening again.